ZENAVEX — Clear & Fair Commitment
Refunds may be granted for eligible services purchased through zenavex.live when the service has not been fully delivered or activated. Customers must demonstrate that the product or service does not match the original description or that a technical issue prevented proper use.
Refund requests must be submitted within 14 calendar days from the date of purchase. Requests submitted after this period may not be eligible unless required by applicable consumer protection laws.
To request a refund, please contact our support team with your order number, proof of purchase, and a detailed explanation of your request. Once received, ZENAVEX will review your claim and respond within 5 business days. Approved refunds will be processed using the original payment method.
Refunds will only be issued if the service has not been misused, altered, or accessed in violation of our Terms and Conditions. Partial refunds may be granted if a portion of the service has already been delivered or utilized.
Certain promotional offers, discounted packages, or custom-tailored services may be non-refundable. Any non-refundable status will be clearly indicated at the time of purchase. Transaction fees charged by payment processors may also be excluded from refund amounts where permitted by law.
For all refund inquiries, please contact:
ZENAVEX
Email: [email protected]
Website: https://zenavex.live
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT)